Potential risk of injury with inner drum of the following washing machines of Bosch and Siemens: Bosch WAT28320NL, Bosch WAT28461NL, Bosch WAT284B2NL and Siemens WM14T463NL, Siemens WM14T320NL. All products have the FD-number: FD9902.
Owners of affected appliances are requested to comply with the following safety notice.
In the Netherlands, a small number of certain washing machines of Bosch and Siemens, from the production period February 2019 are affected.
Our quality checks have revealed a potential damage to the connection of the inner drum. Under certain circumstances, this connection could get loose during the spin cycle and thus pose a risk of considerable injury.
BSH requests all consumers to check whether their appliance is affected by this safety measure and offers every owner of an affected washing machine a free replacement of the same brand and model.
The safety of our consumers is of utmost importance to us. To minimize safety risks and as a precaution, do not operate your affected washing machine at more than 800 rotations per minute until the appliances has been replaced.
We apologize for any inconvenience and thank you for your understanding. Please call us at the number below if you have problems verifying whether your appliance is affected or if you have any further questions.
Go to your washing machine. On the inside of the door or on the back of the washing machine you will find the nameplate. Make a note of the model number (E-No.) and the four-digit batch number (FD) as well as the Z-number.
You will find the nameplate either on the inside of the door or on the back of the washing machine.
BSH Hausgeräte GmbH
Carl-Wery-Strasse 34
81739 Munich
Germany
Dr. Matthias Metz (Chairman)
Dr. Alexander Dony
Rudolf Klötscher
Dr. Thorsten Lücke
Lars Schubert
E-Mail: Data-Protection@bshg.com
BSH Hausgeräte GmbH, a company with limited liability established in accordance with German law, headquartered in Munich, registered in the commercial register of the Munich local court with the number HRB 75534. A company of the Bosch Group.
VAT identification number: DE811150483
D-U-N-S number: 315531558
WEEE-Reg.-Nr. DE 57986696
Copyright 2025 BSH Hausgeräte GmbH, Germany. All rights reserved.
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Unless otherwise specified, all trademarks on this website are protected by proprietary rights.This applies in particular to BSH brands, nameplates, corporate logos and emblems.
BSH is a trademark licensee of Robert Bosch GmbH for the Bosch brand and Siemens AG for the Siemens brand.
We, BSH Hausgeräte GmbH, Carl-Wery-Strasse 34, 81739 Munich, operate this website. Please use the contact information provided on the Company Information page to contact us.
We take protecting your information very seriously. Your data is therefore processed with great care and in strict compliance with applicable data protection law. Organisational and technical security measures have been taken to protect all of our websites against the risks present in processing personal data. Our partners who support us in the provision of this website must comply with these provisions as well.
You can use all the areas of our website that are not access-protected without disclosing your identity. We log every use of our website as standard in order to remedy faults and clarify security incidents. You can find more about our log data in the section "How we process your data".
We respect your privacy. Consequently, we only process your data when we are permitted to do so. It goes without saying that you can also give us permission to process your data by opting in to data processing on our website. In other cases, we process your data because we are permitted to do so by law. If, for example, you place an order through our website, we are permitted to process your data in order to fulfil that contract. The same applies when you make use of other services on our website that require your data to be processed. We are also permitted to process your data when we have a legitimate interest in doing so. One example of this is the log data that we collect in order to ensure that our website can be operated without defects, amongst other things. In any case, we will inform you if any relevant processing of your data takes place, and your interests are taken into consideration each time that data is processed as a matter of course. In the event that you have cause for complaint, you can find your rights regarding the processing of your data in the latter section of this Data Protection Information.
The permissions we make use of, and when, are outlined in the following section. You can find more detailed information on how your data is collected, processed and used on our website (i.e. the type, scope and purpose of data processing) in the same section.
What else you should know:
Users below the age of 16 should only transmit personal data to us with the consent of their parent or legal guardian. The data protection law that applies may result in different age limits in this regard.
Our website may contain links to other websites. We have no influence over how your data is processed on these websites or their compliance with provisions on data protection. Please note any Data Protection Information they provide.
For technical reasons, each time your internet browser accesses our website it automatically sends information to our web server (i.e. log data). We store some of this information in log files, such as:
Log data does not contain personal data. As a general rule, we only analyse log data in order to remedy faults in the operation of our website or clarify security incidents. We store this log data indefinitely.
It is sometimes necessary for us to collect additional personal information as well as log data in order to remedy faults or preserve evidence relating to security incidents. In these cases, we are permitted to process the log data by law (article 6(1f) of Regulation (EU) 2016/679). We delete this data once the fault has been remedied or the security incident has been clarified in full, or if the original purpose of the processing no longer exists due to other factors. In the event of a security incident, we will transmit log data to the investigating authorities on a case-by-case basis, to the extent permitted.
We always store log data separately from other data collected that relates to the use of our website.
You may use the provided form on our website to verify if your home appliance is affected by a safety action. For this purpose we collect following data from you:
Required details:
We process your information for the sole purpose of the safety check. If you provided us your email address, you will receive the result also via email and we will inform you about any updates to this product safety action and, if necessary, contact you if this is required as part of the safety measure. We are permitted to process your information by law: article 6(1c) GDPR (Regulation (EU) 2016/679). We store data until the end of this product safety action and at least until the expiry of the statutory retention periods.
In some countries, you may book your repair appointment directly online. In this case, we may transfer your data to a business partner executing the customer services for us. Of course, this transfer takes place in accordance with the existing data protection legislation. We are permitted to process your information by law: article 6(1c) GDPR (Regulation (EU) 2016/679).
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Cookies cannot be used to run programs or transfer viruses to a computer. Cookies can only be read by the web server they originate from.
We do not share the information stored in the cookies with third parties without your express permission.
You can also view our website without cookies. Internet browsers are often configured to accept cookies. To prevent your internet browser from using cookies, you can disable cookie use via the settings in your internet browser. The help functions in your browser can show you how to disable and/or delete cookies in your internet browser. Please note that disabling/deleting cookies may result in individual functions on our website no longer working as expected. Cookies that may be required for certain functions on our website are set out below. In addition, disabling/deleting cookies will only affect the internet browser used to do so. Disabling/deleting cookies must therefore be repeated for any other internet browsers accordingly.
Cookies that we use for specific functions, without references to individuals:
Cookies that we use for specific functions, with references to individuals:
We are permitted to process data in this context by law (article 6(1f) of Regulation (EU) 2016/679). We store this data until the cookie in question expires or until you delete it. Any further processing of personal data using cookies is outlined in the relevant sections within this information.
We use web analytics tools for various purposes on our website. You can find information on the web analytics tools we use below, including a description of the data processing in question, the purposes of that processing and how you can prevent the web analytics tool from collecting and processing your data. Please note that placing opt-out cookies can only prevent the collection and processing of your data by web analytics tools to a limited extent. You can find more information about this in the section on cookies.
Web analytics tool: Adobe Analytics (Omniture)
In order to carry out marketing and market research and tailor our website (and potentially newsletter) appropriately, we use analytics cookies and/or JavaScript to collect and process usage data relating to your visit to our website and your use of links in the newsletter (if applicable). Your usage data is collected and a usage profile is generated from this data on a pseudonymised basis, using a cookie ID. Your IP address is either not recorded or is anonymised immediately after recording as part of this.
We use the Adobe Analytics service provided by Adobe Systems Software Ireland Ltd., 4-6 Riverwalk, Citywest Business Park, Dublin 24, Ireland ("Adobe") to collect the usage data and generate the usage profiles. The information relating to your use of our website is transferred to Adobe servers, analysed and solely returned to us as cumulative data. This data allows us to identify trends in how the website is generally used.
We do not conflate the resultant usage profiles with your name or any other details that could disclose your identity, such as your e-mail address. We are permitted to process data in this context by law (article 6(1f) of Regulation (EU) 2016/679). The usage data is stored by the service used for a maximum duration of 37 months from the date on which it was collected.
Opt-out: Please use Adobe's opt-out website if you wish to prevent your usage data being collected. You can find information about how Adobe Analytics cookies work and the opt-out option via the following link: http://www.adobe.com/privacy/opt-out.html
Cases where we transmit your data
We work together with a number of service providers to implement and operate our website. We have chosen these service providers carefully and concluded a data protection agreement with each individual service provider to keep your information safe.
The service providers we use to implement and operate our website are:
In case of questions to your personal data you can find an outline of your rights below. Please use the following contact channels for your requests:
We will provide you with information about the data we hold about you on request.
We will correct inaccurate information about you if you notify us accordingly. We will complete incomplete data if you notify us accordingly, provided this data is necessary for the intended purpose of processing your data.
We will delete the information we hold about you on request. However, some data will only be deleted subject to a defined period of retention, for example because we are required to retain the data by law in some cases, or because we require the data to fulfil our contractual obligations to you.
In certain legally determined cases, we will block your data if you would like us to do so. Blocked data is only further processed to a very limited extent.
You can withdraw consent given for your data to be processed with effect for the future at any time. The legality of processing your data remains unaffected by this up to the point at which your consent is withdrawn.
You can object to the processing of your data with effect for the future at any time, if we are processing your data on the basis of one of the legal justifications set out in article 6(1e or 1f) of Regulation (EU) 2016/679. In the event that you object we will cease processing your data, provided that there are no compelling and legitimate grounds for further processing. The processing of your data for the purposes of direct marketing never constitutes compelling and legitimate grounds for us.
At your request, we can make certain information available to you in a structured, commonly used and machine-readable format.
You can lodge an appeal pertaining to data protection with a data protection authority. To do so, contact the data protection authority responsible for your place of residence or the data protection authority under whose jurisdiction we fall (named below).
Bavarian Data Protection Authority (BayLDA) - www.baylda.de
If you have any questions relating to data protection or exercising your rights, you can use the following contact information to get in touch with our data protection officer directly:
Not EU-Member-State:
BSH Hausgeräte GmbH
Data Protection Officer
Carl-Wery-Str. 34
81739 Munich, Germany
Data-Protection@bshg.com
EU-Member-State:
BSH Hausgeräte GmbH
Data Protection Officer
Carl-Wery-Str. 34
81739 Munich, Germany
Data-Protection@bshg.com
United Kingdom:
BSH Home Appliances Limited
Data Protection Officer
Grand Union House
Old Wolverton Road, Wolverton
Milton Keynes, MK12 5PT
Data-Protection-GB@bshg.com
United Kingdom Art 27 UK GDPR:
BSH Home Appliances Limited
UK GDPR Representative Home Connect
Grand Union House
Old Wolverton Road, Wolverton
Milton Keynes, MK12 5PT
This Data Protection Information reflects the current state of data processing on our website. In the event of changes to data processing, this Data Protection Information will be updated accordingly. We always provide the latest version of this Data Protection Information on our website so that you can find out about the scope of data processing on our website.
Valid from: 25.01.2021
Version: DPI_1.0.3_2.0
